Before payment
Review the domain, keywords, country, language, optional city, devices, search engines, competitors, email address and price before completing payment.
No ranking checks start until payment is confirmed.
When refunds can be reviewed
Contact support if you were charged twice for the same order, paid but processing never started, could not access a delivered report because of a service issue, or received a report that could not be generated correctly because of a technical fault.
Include your order number, payment email address and a short explanation so the order can be found quickly.
Wrong input
If you entered the wrong domain, market, device, search engine or keywords and processing has already started, the report is normally treated as delivered for the settings submitted.
Support can still review the case, especially if the issue happened during payment or delivery.
Partial or failed checks
Search retrieval can occasionally fail for individual checks. The report marks failed or uncertain checks separately. A partial report does not automatically mean the full order is refundable.
If a substantial technical failure affects the usefulness of the report, contact support for review.
How to request help
Use the English support form linked in the footer. If you already placed an order, choose the existing-order option and include your order number.
Approved refunds are returned through the original payment method where possible.